Improve Service with ALC

Members of healthcare organizations using ALC's NEMT solution enjoy a 97% on-time rate, and participating organizations receive an average of 0.29 complaints per 1,000 trips - ultimately leading to more satisfied and healthier members; all while reducing the cost of administering your transportation benefit.


Happier, Healthier Members

When high-quality, reliable transportation is provided by a healthcare organization, the overall cost of healthcare can be reduced because members are able to better access the healthcare services that keep them well, including regular visits to their physician for check-ups, vaccines and other preventive care. It's a win-win solution for healthcare organizations and their members.


"…a strong case can be made that improved access to NEMT for transportation-disadvantaged persons is cost-effective in terms of better healthcare. In some cases, this cost-effectiveness translates directly into decreases in healthcare costs that exceed the added transportation costs."

TCRP Document 29 (Project B-27):
Cost Benefit Analysis of Providing Non-Emergency Medical Transportation
Prepared for Transportation Research Board of the National Academies


Member Eligibility Verification

ALC's reservations specialists confirm member eligibility and monitor the number of trips taken by the member to ensure program benefits are not exceeded. With more than 100 agents available at any given time, as well as online reservation capabilities, ALC not only improves the quality of service, but also makes it easier for your members to utilize their transportation benefits.


Member Encounter Analytics

ALC can help healthcare agencies better manage and budget their transportation benefit by providing real-time updates on the number of trips provided month-to-date. These reports can be provided on a daily, weekly or even monthly basis depending on the healthcare organizations specific needs. ALC can also work with the healthcare agency to determine a schedule of services that meet budgetary requirements and trip quotas, while providing a high-level of customer service.


Preferred Transportation Provider Network

ALC's turnkey model offers the flexibility to transport any qualifying member requiring nonemergency medical transportation, whether they require ambulatory, wheelchair, or gurney service. ALC accomplishes this by "right sizing the vehicle." Partnering with certified local for-hire transportation service providers, ALC ensures that the appropriate vehicle is available to meet the needs of the organization and its members, whether it is a sedan, wheelchair accessible van, litter van or ambulance.

We are not a broker. The difference is that when incorporating non-dedicated vehicles, we maintain direct relationships with local, for-hire transportation service providers and offer real-time dispatch to meet the immediate needs of your customers.

The Vehicles

ALC's turnkey model offers the flexibility to transport any qualifying member requiring non-emergency medical transportation, whether they require ambulatory, wheelchair, or gurney service. Drawing from our large network of certified local for-hire transportation providers, ALC ensures that the appropriate vehicle is available to meet the needs of the organization and its members, whether it is a sedan, wheelchair accessible van, litter van or ambulance.

Maintenance

ALC's Preferred Providers adhere to the highest vehicle maintenance standards in the industry and any additional standards required by the healthcare organization. These standards ensure their vehicles are maintained at levels and intervals more rigorous than those required by the manufacturer.

Insurance

ALC's comprehensive insurance policy, exceeds industry standards, and can name your organization as additional insured on the comprehensive automobile liability insurance and the commercial general liability insurance.


Project Management

 

We Deliver a Worry-Free Transition

Your project is assigned a transition manager to ensure that the program is implemented as smoothly as possible. As a result, ALC is able to provide quick and easy implementation, robust reporting with measurable results and all within the first 30-days.

 

Quality Control & Grievance Resolution

ALC's quality of service does not end once the transition is complete. Each ALC customer is assigned a project management team and a customer service liaison. This team will continue to work alongside your organization for the life of the project. These teams communicate performance data and other information regarding your transportation program using state-of-the-art reporting analytics.

 

Reservations/Call Center

ALC's highly trained customer service staff streamlines operations from reservations through reporting and is always available to answer questions and solve any service concerns. Our crossed-trained scheduling, reservation and dispatch teams are responsible for:

  • Quality assurance
  • Complaint resolution
  • Reporting
  • Invoicing


ALC's state-of-the art communications facility is a centralized operations center with professional management that operates 24/7/365 with systems and infrastructure designed to support 99.99 percent uptime. Key features include:

  • Fault Tolerance
  • Redundant power, hardware, fiber communications
  • Redundant communication center
  • Live backup

 

Why Work with ALC?
  • Proven - less hassle, higher customer satisfaction, and a cost-effective solution - our model works.
  • Seamless transition - worry-free.
  • Exceptional follow through - we do what we say we're going to do!